FAQ Operation ​

Counting is not as expected. What can I do?

Check the following:

Distance to object

LS-Devices: The sensor must be placed at least 50cm away from the target.

HS-Devices: The sensor must be placed at least 3m away from the target.

Avoid obstacles in FOV

Make sure there are no obstacles such as walls, street signs, shrubberies, trees in the field of view. When placed beside water the device might detect the waves.

Lateral to movement

TCR are side radars that detect motion from both directions simultaneously. The movement should be linear. Therefore place the sensor parallel to the movements direction and keep away from curves, crossings, driveways.

Unexplained counts during the night?

This can happen when there is a thunderstorm or even animals that only appear at night.

DC power is not reported correctly

Voltage measurement is limited to 0-6.6V when using the external DC input, even if you apply 12V DC. This is a known issue on all hardware revisions (00, 01, 02, 03, 04, 05) and will be fixed in the next release.

This limitation does not affect solar powered units as the voltage measurement is managed by the charger chip.